Troika Tech provides AI-powered outbound calling workflows that contact property enquirers, ask relevant questions, share approved information and help coordinate the next step. The calling process can use your project's details, pricing information and qualification questions, with clear rules for transferring conversations to your team when a human response is needed.
How It Works
Define the calling workflow
Share your project details, enquiry sources, qualification questions, pricing information and the action each call should support.
Prepare the script and integrations
Configure the conversation, connect relevant lead sources and calendars through APIs, and define consent, opt-out and human-handover rules.
Test and refine calls
Check the script, language handling and conversation flow using real calls before expanding the workflow to your intended audience.
Launch and monitor
A narrow workflow, such as site-visit reminders, can go live in a short cycle; full enquiry qualification takes longer because each project needs its own script and each language requires testing on real calls.
Who It Is For
Residential developers and project sales teams
For projects around Thane, Mulund and the wider Mumbai residential market, AI outbound calling can follow up on new enquiries, establish buyer preferences and help coordinate property visits without requiring sales staff to initiate every routine call.
Commercial property consultants
Teams handling office and commercial property enquiries in Bandra Kurla Complex can use structured calls to understand space requirements, preferred locations and interest in a viewing before passing relevant conversations to consultants.
Real estate channel partners and lead-management teams
Businesses managing enquiries across Andheri and other Mumbai property markets can use outbound calls to reconnect with prospects, check whether they are still searching and direct interested buyers towards the appropriate project representative.
Turn property enquiries into organised follow-ups with a calling workflow built around your projects, qualification process and site-visit requirements.
Discuss your calling workflowFrequently Asked Questions
AI Outbound Calling for Real Estate uses an automated voice agent to contact property prospects and follow a defined conversation. Depending on the workflow, it can confirm whether an enquiry is active, ask about property preferences, share approved project information and help arrange a site visit.
The workflow starts with your project details, lead sources and desired outcomes. Responses can be recorded for your team, with call recordings and transcripts supporting follow-up. When a prospect asks for assistance beyond the automated conversation, predefined human-handover rules determine when the call should be passed to a person.
Mumbai property enquiries can involve different buying priorities, from families looking for homes near established transport connections to businesses exploring commercial premises in areas such as Bandra Kurla Complex. Sales teams may need to distinguish an early-stage enquiry from someone ready to visit a property, while responding in a language the prospect understands.
Outbound calling helps organise this first stage of communication. For example, a residential sales team handling enquiries for a Thane project can ask about budget preferences, property requirements and visit availability before directing interested prospects to the relevant sales representative. The result is a more structured follow-up process, not a guarantee of bookings.
Developers, estate agencies, commercial property consultants and teams managing property leads can benefit when they have a defined reason to contact prospects and enough relevant enquiry information to support a useful conversation. Suitable workflows include new-lead follow-ups, preliminary qualification, scheduled reminders and re-engagement with eligible prospects.
It may be the wrong fit when a business has no appropriate consent or lawful basis for its outreach, lacks accurate project information, or expects automation to replace every personal conversation. Complex negotiations, sensitive buyer concerns and decisions requiring professional judgement should remain with qualified staff. Human handover should be designed into the workflow rather than treated as an afterthought.
Troika Tech's stated pricing is equivalent to Rs 9 to Rs 12 per minute, billed per second, with telephony included. Setup is usually waived for a limited period, subject to the applicable offer.
For a property business, the value depends on what each call needs to accomplish. A short site-visit reminder differs from a detailed qualification conversation covering location, budget, configuration and purchase timing. Call duration, enquiry volume, language requirements, script complexity and integration needs all affect how a workflow should be planned. Discuss your actual calling process to understand the relevant scope and pricing.
A narrow workflow, such as confirming an already scheduled site visit, can go live in a short cycle. A broader qualification workflow takes longer because every project requires a suitable script, and each language needs testing on real calls. Preparation includes defining call objectives, reviewing the conversation and establishing the rules for human handover.
Compliance planning includes applicable TRAI and DLT registration of sender headers and content templates, consent capture and timestamping at enquiry, DND and opt-out handling across campaigns, disclosure that the caller is automated, and defined data-retention periods. Requirements must be addressed for the specific campaign before launch; automation does not remove the business's compliance responsibilities.
Troika Tech supports English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali and Punjabi, along with natural mixed-language speech. For Mumbai property enquiries, this can help accommodate conversations in Marathi, Hindi or English, including prospects who naturally switch between languages. Each required language should be tested on real calls before the workflow goes live.
Through APIs, the workflow can connect property portals, lead-ad forms, CRMs, site-visit calendars and WhatsApp for sharing brochures and location pins. Call recordings and transcripts can also be incorporated into the process. Data handling should follow the defined retention policy, consent requirements and applicable rules, with access and handover procedures established for the business.
Market Context
- Mumbai's residential property market includes established neighbourhoods, developing residential areas and redevelopment opportunities, so qualification questions need to reflect the specific project rather than rely on one generic script.
- Commercial enquiries around Bandra Kurla Complex may require a different conversation from residential enquiries in Thane, particularly when the objective is to understand premises requirements and arrange a relevant viewing.
- Property prospects may prefer different languages or switch between Hindi, Marathi and English during a call. Scripts should accommodate these conversational patterns while keeping project information consistent and accurate.
Why Troika Tech
Structured prospect follow-up
Organise initial conversations around your project's requirements, qualification questions and next steps. The aim is to help sales teams identify relevant enquiries and coordinate follow-ups, without promising a particular sales result.
Workflow-led setup
Start with a clearly defined task, such as a site-visit reminder. These narrower workflows can go live in a short cycle, while broader qualification processes receive the additional scripting and real-call language testing they require.
Project-specific automation
Use scripts written from your own project and pricing details, with integrations connecting lead sources, CRMs, calendars and relevant communication channels through APIs. Define exactly when the automated agent should hand a conversation to a human.
Managed deployment and ongoing support
Troika Tech offers fully managed deployment, campaign monitoring and ongoing script tuning. As your requirements expand to additional projects or workflows, the calling process can be planned around their individual scripts, languages and operational requirements.
Build a More Organised Property Calling Workflow
AI Outbound Calling for Real Estate can help Mumbai property businesses organise enquiry follow-ups, conduct preliminary qualification and coordinate site visits through project-specific calling workflows. The right approach begins with a clear use case, accurate project information, tested language scripts and appropriate consent and opt-out handling.
Discuss your calling workflow